By completing payment, Client agrees to the following terms & conditions for their event.

1) Payment & Gratuity

• To book your event, a deposit is required. We are first come, first serve. The only way to secure your date is to complete your deposit.  If someone takes your desired spot, we will notify you via email and void your quote. 

• Your balance is due 7 days before your event date. You may choose to opt in to automatic charge of your balance on your invoice. We highly recommend this option as it saves time. You will see this opt in box on your invoice (which is the next step of this booking process)

• The package price does not include gratuity for the Performer. Gratuity is not required but it is greatly appreciated and a way for you to let the performer know they did a great job. The average is $50 per performer per hour. If you choose cash, please put the cash in an envelope for discretion and to maintain the magic. We also offer Venmo (PrincessAndMeParties) and Zelle (Ali@PrincessAndMeParties.com). All digital gratuity payments are forwarded to the performer. Another great way to say thank you to your performer is to post a review. Performers are given a little bonus when they get a review.

• Balances are due by 7 days before the event. A reminder notice is sent via email. If payment is not received, additional reminders via email and text will be sent. If those are not responded to, then a call will be made and payment will be taken over the phone. Failure to pay a balance by 48 hours before your event date will result in automatic cancellation and forfeit of deposit. 

2) Changes, Rescheduling & Cancellation (and weather)

• Changes to character choice, performance time, location, length, activities, and date cannot be guaranteed once an event has booked. If you need to make changes to your event, please check with us to confirm availability before notifying your guests, child, or other vendors. We will do our best to accommodate, but cannot guarantee. 

• Rescheduling due to emergency or illness: The client may reschedule their event for 1 time to a new date within 60 days without resulting in a rescheduling fee of 20% of the total. Subject to availability. (Example - birthday child wakes up the morning of the event with a fever and cold. Please notify us immediately so we can notify the performer. The client has 60 days to choose a new event date.)

• Rescheduling due to Weather: Please notify us no later than 8 days before your event date if you need to reschedule due to inclement weather at an outdoor location. Any reschedules made within 8 days of the event date will result in a 20% rescheduling fee. The client may reschedule their event for 1 time to a new date within 60 days. Subject to availability.

• Weather: In case of rain or bad weather that would cause the company to be unable to perform at an outdoor location, it is the responsibility of the client to select an alternate, indoor location and notify the company via email with at least 2 hours notice from the performance start time. Alternatively clients have rented enclosed tents with heaters and floors to provide a safe space outdoors during inclement weather. If an alternative location is selected, new travel fees may apply, so please email us your rain alternate location at least 3 days in advance in case we need to send a separate invoice. 

• Rain / Cold Attire: In case of cold or inclement weather, performers will wear additional costume layers for warmth such as leotards and shawls.

• All cancellations will result in a refund minus the deposit of $100 for private parties and $250 for large events. 

• Cancellations or rescheduling within 48 hours of the event and due to any other reason beyond emergency or illness including inclement weather without having an alternative, safe, indoor rain location chosen will result in no refund. 

3) Last Minute Bookings: 

• Events inquiries received within 7 days of the event date are classified as "last minute". 

• Any in-person events booked within 7 days of the event date will incur a $50 fee per character. 

• All booking fees must be paid and contract completed by 3 days before the event date and time.

4) Location Specifics

• The Client will provide a safe location away from smokers and animals. We additionally advise to position to performance space away from pools and bounce houses. 

• If possible, the Client will provide a chair for each performer and birthday child, a blanket for the children to sit on, and, if applicable, a table for face painting/makeovers. Our performers carry a parachute that can be used as blanket.

• Parking, security gates, and Valet - any paid parking is the responsibility of the Client. Please inform us of your parking situation, whether that's street parking, permit, meter, security, valet, prepaid, etc. so that the performers can properly time their arrival. 

• If your event is scheduled at a park or public space, please notify us of where in the space you will be holding your party or what kind of decorations the performer should look for. A map is helpful. 

• We love parties indoors, outdoors, at parks, play spaces, museums, and more! But we cannot perform outdoors in bad weather such as rain, wind storms, extreme heat or cold as this will lead to illness with performers and guests; damage to costumes, wigs, and supplies; as well as an inability of the performers to provide a high energy, engaging performance.

• If you plan to hold your event outdoors and hope for the best, please have an indoor back up ready to go. If the characters show up to an event that is outside in bad weather, they'll be unable to perform and no refund will be issued. (Please see clause 2 for full cancellation and rescheduling policies due to weather).

5) Discipline and Non-Participation: 

• The Performers are entertainers and will not discipline disruptive behavior or force children to participate. 

• At least one adult is required to be present with the children and Performer during the event. 

6) Performer Preference: 

• All of our performers are speciality trained entertainers who love working with children.

• They are often working in Broadway shows, theatrical tours, movies, and television productions, so their availability will vary.

• We will send the best performer available to your event. 

• If you have a performer request, we will do our best to fulfill it, but cannot make guarantees.

7) Activities & Itinerary:

• Activity requests are submitted in your inquiry form. Each package itinerary is carefully created to support our company mission of connection between the characters and children.

• We preplan events with the ideal in mind, but understand that working with children requires flexibility. 

• On the day of the event, a performer may adjust the order of activities or choose a modification in order to best suit the needs of your guests and make the event a success.

8) Safety & Liability: 

• The Client agrees to hold and keep harmless The Company and its Performers from any and all property damages and/or bodily injury damage caused by the Client’s event attendees. 

• Client agrees to not hold The Company responsible for inclement weather or other Acts of God that may cause cancellation of the event. (please see our rescheduling policy above)

• Client must inform the company of any allergies to items such as face paint prior to the event. 

• Our performers are trained to keep the safety of your guests in mind at all times. If ever there is a situation where the performer(s) feels unsafe, they will address the issue with the client. If the issue is not resolved, the performer will leave without refund. 

• Any guests feeling unwell are advised not to attend. The Client understands that risk of contagion from events is possible and will not hold The Company responsible. 

9) Image Release 
We do not take photos at events. If the client takes photos at the event and shares them with the company via email, text, reviews, or social media, then the company may be share them for marketing purposes.